Support
Get help
What to do when you get stuck and what information to include when asking for support.
If you get stuck, try to describe the problem in a way that makes it easy to recreate.
Include these details
- what you were trying to do
- what happened instead
- whether the issue is happening on mobile, desktop, or both
- screenshots if the problem is visual
- the page or screen where it happened
Before you send a message
Check whether:
- you are signed into the right account
- the page has fully refreshed
- the problem still happens after trying again carefully
Clear details make support much faster.